Services At A Glance

Below is an overview of services provided during the most recent fiscal year (October 1-September 30). In addition to serving the people in our four-county catchment area, New Hope for Women’s 24/7 helpline takes all calls that come through the state-wide helpline as well as calls from individuals who prefer to speak with an advocate at an abuse violence resource center other than the one closest to them.

County

Clients Receiving Advocacy Services

Advocacy Hours

Individuals Receiving Prevention and Education Hours*

Prevention and Education Hours

Sagadahoc

193

560.08

1,531

311.97

Lincoln

204

704.99

1,808

899.23

Knox

376

1,953.94

2,888

951.85

Waldo

294

793.29

3,142

496.16

Total Catchment

1,067

4,012.3

9,369

2,659.21

ME out of area

185

317.71

156

141.92

Total in Maine

1,252

4,330.01

9,525

2,801.13

*Out of State/Unknown

56

78.2

0

5.58

Grand Total

1,308

4,408.21

9,525

2,806.71

*The decrease in numbers is due to the pandemic prohibiting in-person contacts.

**Out-of-area clients include those who call the statewide helpline from out-of-state phone numbers and clients who have moved away but still require support for an ongoing court case in our catchment area.

During the COVID-19 pandemic, our services shifted to creatively and effectively meet the needs of our clients.  Below is a brief overview of some services provided from October 1 - September 30th, 2019 with a comparison to those same services provided during the pandemic in 2020.

Service

2019

2020

All phone calls

2,707

3,263

Average length of all calls (minutes)

21.82

28.14

Staff time spent on the phone (hours)

984.51

1,530.4

Electronic/digital contacts

388

1,071

Shelter nights

203

3,058

*New Hope for Women has a staff embedded at the Department of Health and Human Services to address issues involving children.

Financial Information

New Hope for Women’s annual income includes both state and federal funds that help cover direct advocacy services, youth educational programs and community services. These funds also pay for portions of staff salaries and specific program expenses. Sources for federal funds include:

  • Victims of Crime Act (VOCA)
  • Family Violence Prevention Services (FVPS)
  • Temporary Assistance for Needy Families (TANF)
  • Social Services Block Grant (SSBG)
  • Child Protective Services Rural Grant
  • State funds include Funds for Healthy Maine (FHM)
  • MaineCare (specifically reimburses for targeted case management

Our organization generates additional income through fundraising including appeals and events, municipal funding from the towns and cities we serve, the United Way, and other charitable entities.

Please contact us if you would like to view our 990s. Copies are available for public inspection.

New Hope for Women Locations

We offer 4 onsite locations serving Sagadahoc, Lincoln, Knox, and Waldo counties in Maine.

MAILING ADDRESS FOR ALL OFFICES:
New Hope for Women
P.O. Box A, Rockland, Maine 04841

Call

24/7 Helpline Midcoast Maine 1-800-522-3304

24/7 Statewide Helpline
1-866-834-4357